Leading technical support from day one
Our technical team has over 50 years’ experience working in fume and dust extraction, gained through academic study, ongoing research and practical application. They have worked with BOFA products from design and build right through to needs analysis and trouble shooting. If you’ve got a question, we’ve got someone with the answer!
Darron Norrad Sales Support Team Manager
I joined BOFA Americas in October 2014 as an inside sales manager to help grow and develop new business. I have over 15 years’ experience in industrial equipment sales and distribution in the printing industry, where I held positions as a customer service supervisor; inside sales support manager; and as an outside technical sales representative. I also served as a sales account manager for eight years in the fast-moving consumer goods industry. My daily interaction with customers has built my understanding of products and processes in the industry, which then helps me both in selling and technical support of BOFA systems.
I supervise the customer service and technical departments. My teams handle the day-to-day interactions with internal and external customers. I have years of hands-on experience with our products so can support our sales and technical staff when serving our customers. I oversee Live Chat, along with the general emails for orders and technical services to provide the best customer service experience.
Nathalye Blok Product Manager
I joined BOFA Americas in October 2021 as a product manager to help with the US growth. My background includes over 15 years’ experience in project management and product launch. I have acted as the liaison between engineering, manufacturing, and sales teams to understand customer demand for new features and prioritized the product roadmap. I have facilitated weekly meetings to evaluate projects in the pipeline and prioritize them accordingly. I’ve worked with stakeholders, both locally and globally, while delivering projected timelines. My role has also seen me design training materials for the product release process and conduct training for the BOFA team.
I define the product strategy for the Americas through collaboration with internal and external customers including sales, marketing, R&D, and technical teams. I measure and monitor new product performance and the product release process and identify what customers need and want by incorporating their feedback and sharing it to inform the different areas of our business.
Zach Rodegheiro Sr. Field Service Technician
I joined BOFA Americas in November 2015 as an order processor. In this role, I learned about the BOFA product line and the various extractors. Due to my interest and aptitude for working with the technical side of our systems, I was trained to modify our units for various specialty applications and was also asked to help with technical calls. This is when I joined the technical team. Whatever the issue might be, I pride myself on being able to solve customer issues and getting them back up and running.
Technical inquiries and order processing. I help customers through issues over the phone and via email when they have questions, and also send out guides and procedures to assist them when needed. If a higher level of support is needed, I will travel to the customer. When I’m not dealing with technical related issues, I process documentation for warranty parts replacement and assist with processing units for shipment.
Are your systems maintained?
Our team can help you with service contracts, warranty claims and replacements.
Find an extraction system to suit you
Our extraction technologies meet or exceed the standards set by health and safety legislation around the world… search for the right one for your needs.