Leading technical support from day one
Our technical team has over 50 years’ experience working in fume and dust extraction, gained through academic study, ongoing research and practical application. They have worked with BOFA products from design and build right through to needs analysis and trouble shooting. If you’ve got a question, we’ve got someone with the answer!
Darron Norrad Sales Support Team Manager
I joined BOFA Americas in October 2014 as an inside sales manager to help grow and develop new business. I have over 15 years’ experience in industrial equipment sales and distribution in the printing industry, where I held positions as a customer service supervisor; inside sales support manager; and as an outside technical sales representative. I also served as a sales account manager for eight years in the fast-moving consumer goods industry. My daily interaction with customers has built my understanding of products and processes in the industry, which then helps me both in selling and technical support of BOFA systems.
I supervise the customer service and technical departments. My teams handle the day-to-day interactions with internal and external customers. I have years of hands-on experience with our products so can support our sales and technical staff when serving our customers. I oversee Live Chat, along with the emails for orders and technical services to provide the best customer service experience.
Nathalye Blok Product Manager
I joined BOFA Americas in October 2021, as a Product Manager to help with the US growth. My background includes over 15 years’ experience in project management and product launch. I have acted as the liaison between engineering, manufacturing, and sales teams to understand customer demand for new features and prioritized the product roadmap. I have facilitated weekly meetings to evaluate projects in the pipeline and prioritize them accordingly. I’ve worked with stakeholders, both locally and globally, while delivering projected timelines. My role has also seen me design training materials for the product release process and conduct training for our entities in Asia and Europe.
I define the product strategy for the Americas through collaboration with internal and external customers including sales, marketing, R&D, and technical teams. I measure and monitor new product performance and the product release process and identify what customers need and want by incorporating their feedback and sharing it to inform the different areas of our business.
Jeff Starrett Technical Support-Order Processing
I joined BOFA Americas in July 2017. Originally hired for sales support and customer service, I quickly transitioned to the BOFA technical team due to my interest in the mechanics of the units and thirst for more knowledge of the systems. I have had training on various BOFA extraction units and have learned exhaust design, municipal requirements and design requirements, along with some electrical requirements for the installation of BOFA systems. With experience in sales, customer service and account management prior to joining, being a part of the technical team allows me to expand my knowledge while still staying customer-oriented.
Technical inquiries and order processing. I help customers through issues over the phone and via email, as well as sending out guides and procedures to assist them when needed. When I’m not dealing with technical related issues, I process documentation for warranty parts replacement and assist with processing units for shipment.
Zach Rodeghiero Technical Support-Order Processing
I joined BOFA Americas in November 2015 as an order processor. In this role, I learned about the BOFA product line and the various extractors. Due to my interest and aptitude for working with the technical side of our systems, I was trained to modify our units for various specialty applications and was also asked to help with technical calls. This is when I joined the technical team. Whatever the issue might be, I pride myself on being able to solve customer issues and getting them back up and running.
Technical inquiries and order processing. I help customers through issues over the phone and via email when they have queries, and also send out guides and procedures to assist them when needed. If a higher level of support is needed, I will travel to the customer. When I’m not dealing with technical related issues, I process documentation for warranty parts replacement and assist with processing units for shipment.
If you have a question, we're here to help.
I began my career at BOFA in January 2018 as a factory operative, assembling and setting up our extractors. I then moved into the technical department and now have detailed technical diagnosis and electrical knowledge of our full range of products.
My previous experience in a customer service role enables me to strategise and prioritise effectively to accomplish multiple tasks and stay calm under pressure. Being highly organised and efficient means that I’m able to accomplish objectives with enthusiasm and precision.
My role sees me based in the office where I work with internal and external customers to address technical queries through email and over the phone, including fault finding and diagnostics. I also aid in the creation of technical documents, including training materials; identify correct part numbers; and produce warranty orders.
In the future I will visit customer sites to carry out LEV services and also to help maintain units.
Are your systems maintained?
Our team can help you with service contracts, warranty claims and replacements.
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