Customer Survey

About you:

Name

Email

Phone

Untitled

First Choice
Second Choice
Third Choice

Untitled

First Choice
Second Choice
Third Choice

What market sector do you predominantly work in?

Other (please specify):

How do you expect your market to perform in the next 12 months?

Do you anticipate your customers will increase their business with you over the next 12 months?

What are the main challenges for your business over the next 12 months?

What are the main opportunities for your business over the next 12 months?

What can BOFA do to help with these challenges and opportunities?

How you view us:

Our products

When thinking about BOFA products, what is the most important feature?

Value for money

Build quality

Product ranges/features

Reliability

Innovation

Other (please specify)

How do we meet your expectations/requirements?

Value for money

Build quality

Product range / features

Reliability

Other

Our service

When thinking about BOFA service, what is most important to you?

Technical support

Customer service (excluding technical support)

Availability

On-time delivery

After sales and support

Other (please specify):

How do we meet your expectations?

Technical support

Customer service (excluding technical support)

Availability

On-time delivery

After sales and support

Other (please specify):

What do you feel the BOFA brand identity stands for?

Market leader

Innovator

Solutions provider

Environmentally conscious

Reliability

Other (please specify):

When did you last hear about a new product development from us?

How do you like to get news and updates - select all that apply:

Other (please specify):

Brexit:

How do you think Brexit may impact your business?

There will be no change at all

There will be delays in shipments due to enhanced customs checks and lorry delays

We will need to bulk-order units before the end of October in order to satisfy our customer’s needs

There will be increase in prices due to drastic exchange rate changes

There will be inferior copies of BOFA machines made possible by loss of design patent protection in Europe

There will be increased lead-times due to delays in BOFA’s supply chain